Cancellation & Refund Policy

Effective date: September 30, 2026

This Cancellation & Refund Policy explains how cancellations and refunds work for Flow subscriptions, operated by TapCards LLC. It forms part of our Terms of Use.

1. 7-day money-back guarantee

We want you to be confident in Flow. If you are not satisfied with a paid plan, you may request a full refund within 7 calendar days of your first payment for that plan. To request a refund, email info@tapcardss.com from your account email, or message us on WhatsApp at +91 96869 47147, within the 7-day window.

2. After the 7-day window

After 7 days from your first payment, subscription fees are non-refundable. Payments for renewal periods and one-time (lifetime) purchases are non-refundable once the 7-day window has passed. We do not provide partial or pro-rated refunds for unused time in a billing period, except where required by law.

3. Cancelling your subscription

You can cancel your subscription at any time from your account billing settings, or by contacting us at info@tapcardss.com. When you cancel:

• Your plan remains active until the end of the current billing period.
• Your subscription will not renew, and you will not be charged again.
• You keep access to paid features until the end of the period you have already paid for.

4. Credits

AI and usage credits included with a plan are non-refundable and non-transferable, and any unused credits expire when your plan ends.

5. How refunds are processed

Approved refunds are issued to your original payment method through our payment processor, Razorpay. Refunds are typically processed within 5–10 business days, though the exact timing depends on your bank or card issuer.

6. Contact us

For any cancellation or refund request, contact:
TapCards LLC
Email: info@tapcardss.com
Support (WhatsApp): +91 96869 47147