Privacy Policy

Effective date: September 30, 2026

This Privacy Policy explains how TapCards LLC ("TapCards", "we", "us", or "our") collects, uses, and protects your information when you use Flow, our social media management, scheduling, and AI content platform available at https://flow.tapcardss.com (the "Service"). By using the Service, you agree to the practices described here.

1. Who we are

The Service is operated by TapCards LLC, a limited liability company registered in the State of New Mexico, USA, with its registered office at 1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, United States. For any privacy questions, contact us at info@tapcardss.com.

2. Information we collect

• Account information — name, email address, password, and billing details you provide when you register or subscribe.
• Connected social accounts — when you connect a Facebook Page, Instagram, X (Twitter), or LinkedIn account, we receive access tokens and basic profile and page information needed to publish and schedule on your behalf. We use these tokens only to provide the Service.
• Content you create — posts, captions, images, videos, schedules, and other material you upload, generate, or publish through Flow.
• Payment information — subscription payments are processed by our payment processor, Razorpay. We do not store your full card or bank details on our servers; we retain only records of the transaction (such as plan, amount, and status).
• Usage and device data — log data, IP address, browser type, and interactions with the Service, including analytics collected via Google Analytics (GA4).

3. How we use your information

• To provide, operate, and maintain the Service, including publishing and scheduling your content to connected platforms.
• To process subscriptions, payments, and credits, and to manage your account.
• To generate AI-assisted captions, images, and content at your request.
• To improve the Service, provide support, and communicate important updates.
• To detect, prevent, and address security issues, fraud, or abuse.

4. Social platforms and third-party APIs

Flow integrates with third-party platforms including Meta (Facebook and Instagram), LinkedIn, and X through their official APIs. Your use of these integrations is also subject to those platforms' own terms and privacy policies. We access and use platform data only as permitted by the platform and as necessary to provide the features you enable. You can disconnect any platform at any time from your account settings, which revokes our access to that account.

5. How we share information

We do not sell your personal information. We share information only with:

• Social platforms you connect, to publish and manage the content you direct us to.
• Service providers who help us operate the Service, such as Razorpay (payments), Google Analytics (usage analytics), AI providers (to generate content you request), and our hosting provider.
• Legal and safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of TapCards, our users, or others.

6. Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling some cookies may affect functionality.

7. Data retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymize your personal data within a reasonable period, except where retention is required by law.

8. Security

We use administrative, technical, and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights and choices

• Access, update, or correct your account information at any time.
• Disconnect any connected social account, which revokes our access.
• Request deletion of your account and associated personal data by contacting info@tapcardss.com.

10. International users

TapCards LLC is based in the United States and also operates in India. By using the Service, you understand that your information may be processed in the United States, India, and other countries where we or our service providers operate.

11. Children's privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date above. Material changes may be communicated by email or in-app notice.

13. Contact us

TapCards LLC
1209 Mountain Road Pl NE, STE N, Albuquerque, NM 87110, USA
Email: info@tapcardss.com
Support (WhatsApp): +91 96869 47147